Frequently Asked Questions (FAQ) About Returns

  • Can I Return Any Product Purchased Through Your Website?
Yes. You can return your product within 7 working days of purchase, for any reason.

  • Can I Return Products That I Have Opened?
Not if you simply no longer want it. If you no longer want the product you must return it within 7 working days of purchase, unopened and in its original packaging. In the unlikely event that one of our products is defective, it can be returned opened and out of its original packaging, and with a reasonable portion of it having been consumed to check that it is defective. A ‘reasonable portion’ should not exceed 20% of the product by weight.

  • How Should I Return My Product?
You must complete this Return Form, and we will contact you to let you know the specific method you should use according to the circumstances. We will supply you with the correct address to return your goods to, and we may ask you to take photographs if the product is unsuitable.

  • Who Will Pay For The Return Shipping?

You will pay the initial cost of return shipping. You must return the product to the address we give you by a recognized freight operator at their basic rate.

Before shipping you should check with us and let us know the price. You are also responsible for ensuring that the product is shipped in adequate packaging. If you simply no longer want your product, we will not refund the cost of return shipping.

If your product was defective we will refund the cost of return shipping.

  • If I Get a Refund, Do I Need to Return my Product?

If you simply no longer want the product we will refund you the cost of the order. You will have to return the product to us and you will bear the cost of return shipping.

If your product is faulty or damaged, you can choose: we will either refund the cost of the product including return shipping, or simply send you a new product of equal value.

  • What if I Return a Product To You and You Find It Is Not Defective?
In that case, you can either make no further claim or ask that the product be returned to you. If you ask that the product be returned to you, you must bear the cost of return shipping.

  • I Have Received My Order And I Am Concerned About The Condition of It: My Ham or Shoulder Seems to Have a Lot of Fat, Is This Normal?
It’s normal for hams and shoulders to have a large percentage of fat – often between 40% and 50% by weight. If you’re unsure, contact us and give us some photographs so we can help you before you decide to return your product.

  • My Ham Seems to Have an Unpleasant, Bitter Flavour. Should I Return It?
Remember that this is a natural product. You’ll need to cut away the outer rind and the outer layer of fat, before you slice the ham. Otherwise the taste of the rind will transfer to the ham and ruin your enjoyment of it! If you have cut away the outer rind and fat and the flavour issue persists, it may be that your ham is defective. Please contact us to discuss returning your product to us in that case.

  • Where Can I Learn More About Your Return Policy?
We hope that the answers to your questions are in this section. If you haven’t found what you’re looking for, you can contact us or click on the Returns Policy section of our website to read the returns policy in full.